CB
Candice B

1 reviews | Active since Mar 2024

01 Mar 2024, 14:26

Poor Service Delivery

It's apparent that this company does not want our business. After a consultant by the name of Grace had sent a a very brief description of a business tracker, I had reached out to them asking if they had more of a variety that they had to offer for business vehicle tracking. I received a very short and rude response saying that she had sent me the information for business vehicle tracking and nothing more. I called into their center to ask for more information to be sent to me as my manager would really like to go with Tracker. A gentleman promised that he would send through more information on their business vehicle cover, and still nothing. Do not worry though; their competitors such as Cartrack and Netsar have gladly sent me everything that they have to offer and have been following up with me consistently. We will gladly give our business to either Netstar or Cartrack as its clear that tracker does not want ours

0
Replies (2)
Tracker Connect
Tracker Connect's reply01 Mar 2024, 14:35
Official
Good day, 
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.  It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect 
Tracker Connect
Tracker Connect's reply04 Mar 2024, 13:04
Official
Good day , 

We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been resolved.   

We would like to take this opportunity to thank you for doing business with our Company. 

If there is absolutely anything else we can help you with, please feel free to contact us at any time. 

Tracker Connect