Poor Service - Delay of removal of tracker unit

<p>I have an electrical problem in my vehicle and I took it in for repair at the dealership. The technical advisor infromed me to request tracker to remove the tracking system so they can thoroughly assess my vehicle's electronics. I called Tracker, the agent promised me they will escalate it and send the technician where my vehicle is. It is now a second day they have not removed the tracker and my car cannot be fixed. All of this is causing lot of inconveniencies on my side as I am supposed to be travelling for my vacation tomorrow (08/12/16). I do not understand why they cannot send someone to remove the damn thing. I need my car fixed. All they told me is to charge me R550 for removal and R550 for re-installation (I said it's fine because I want my car fixed) which I have decided I will NEVER carry on with Tracker. Can Tracker contact me before I take further steps.</p>