POOR SERVICE

I would gladly like to express my frustrations with the poor service that I received from this company TRACKER CONNECT. I made a call on the 20th of January requesting that I would like to install camera's on the trucks. The service provider told me that someone from the company department that deals with this services will call me and that she will send an email.

I made a call on the 22nd of January to follow up since no call received from them. during the call I asked why wasn't I called and the person said he did not get an email. we discussed the products and communication went well. he concluded by saying someone from the scheduling department will call me.

I received a call on the 24th of January to ask what kind of vehicle are they and that there wont be a problem if there is a drilling and I said no problem and we ended the call.

The 27th I had to call again to ask why even now no one called me to schedule and i was told the department that deals will scheduling will call an email was sent to them and a time was set and I asked why they didn't ask for location. they told me when they are on the way there they will call.

The 29th of January early in the morning I called to ask why haven't I received a call or an email for communication and that why the service providers not there yet. I was told he will be there in an hour. I tried again after an hour to say he was not there. eventually after some time they came. The requested service was not done he said he did not bring along the ladder to climb up and he left and said he will come the following day early in the morning.

They came the following morning and they serviced one vehicle and the other one, they will do it as they don't have stock and that they only received one kit to service one vehicle. They continued to say they will come the next morning on Saturday.

I had to make several calls to request escalation as no one wanted to be take accountability in their departments they played a blame shifting game. I lost money and resources while waiting for this service to be provided to me. It was a draining process for me and my company.