**** Poor service

Monday 16 September 2024 we called Tracker to arrange for installation in a new vehicle on an existing contract and was given a time of 8:00 Wednesday morning 18 September 2024. I cancelled some clients to free up time for this appointment. At 15:40 on Tuesday 17 September 2024 we receive a SMS saying that our appointment is for 15:40 on Wednesday and NOT 8:00 as previously communicated. Calling the scheduling department we were put on hold for over 15 minutes. Calling back a 2nd time we were placed on hold for over 20 minutes only to be told that there is nothing to be done, the consultant then refused to answer anymore of our questions, ignoring us completely while trying to ascertain how this could be rectified. Calling back a 3rd time, we were informed that the call centre does not have access to the scheduling slots available. We were also told that we should have received a call telling us that our slot was not available. This call didn't happen. I now need to cancel more of my client appointments to fit in with the rescheduling of 15:40. Who from Tracker is going to pay for my time?