NV
Nicholas V
1 reviews | Active since May 2020
13 May 2020, 17:19
Poor service, cannot e-mail address to contact them
Dear Tracker connect team,
I have been a Tracker Connect client for over 6 years and would now like to cancel my subscription and debit order.
However, your contact form does not work (even after multiple attempts) and I cannot phone you as I am currently overseas. Why is there no e-mail address available to contact you? (especially in this day and age)
This is a very poor service that this is not available. Could someone from Tracker connect please contact me? I would like to know what the procedure to cancel my subscription and debit order is?
I cannot be reached via my cellphone number but only via e-mail.
I am looking forward to your assistance in this regard.
With kind regards, Nicholas
Helpful (0)
Replies (3)0
Replies (3)
Tracker Connect's replyOfficial
14 May 2020, 07:44We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
Tracker Connect's reply14 May 2020, 07:44
Official
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
NV
Nicholas V's updateReviewer Update
14 May 2020, 14:53Thank you for your swift response. It is much appreciated.
NV
Nicholas V's update14 May 2020, 14:53
Reviewer Update
Thank you for your swift response. It is much appreciated.
Tracker Connect's replyOfficial
15 May 2020, 11:36Good Day Nicholas V
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved.
We would like to take this opportunity to thank you for doing business with our Company.
If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved.
We would like to take this opportunity to thank you for doing business with our Company.
If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
Tracker Connect's reply15 May 2020, 11:36
Official
Good Day Nicholas V
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved.
We would like to take this opportunity to thank you for doing business with our Company.
If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved.
We would like to take this opportunity to thank you for doing business with our Company.
If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect