Poor service at Tracker

Don't bother with this company. Been with them since August 2017 and had constant problems. You are lucky if you get an answer on your emails - and this is pre-covid. Also the call centre service leaves a lot to be desired. Yesterday I call them to get a new contract as mine is coming to an end in July (I assumed). The agent tells me that they will debit me with the new contract amount on 1 July with a pro rata amount for June even though I already paid for June. So this morning I call them again as Monica Kekana who assisted me yesterday still hasnt come back to me on this. I speak to Kelibogile who tells me yes I must pay the R200 for June as well as the pro rata on the new contract as well as July's payment on 1 July, because "that's how it works at Tracker". Tracker, you are required to operate your business fairly and in line with provisions of legislation and your ts and cs cannot take precedence over the law. It is not my concern when you raise invoices, I cannot pay you for nothing. My contract is coming to an end on 30 June now according to the third agent I spoke to and there won't be any early cancellation fees. This confirmed in the call for which you have the recording, 8h28 on 3 June 2020.