Poor Service and Lack of Accountability After 3 Years

I am extremely disappointed with the service I received from Tracker after being a loyal customer for over 3 years.

My tracking device was not working for an entire month, and at no point was I alerted by Tracker that there was an issue. This completely defeats the purpose of having a tracking service in the first place — how can a customer feel secure when the system fails silently?

What made matters worse is that I scheduled appointments for the device to be checked or fixed, and Tracker never showed up. There was no communication, no follow-up, and no effort made to reschedule. I had to constantly chase, with no accountability from their side.

When I eventually decided to cancel the service due to these failures, there was still no attempt to make things right or retain me as a customer. It genuinely feels like once you cross the 3-year mark, customer care and service quality drop completely.

For a company built on trust, safety, and reliability, this experience was unacceptable. Loyalty clearly means very little to Tracker, and unfortunately, I would not recommend their service based on how this situation was handled.