LC
Lethabo C

1 reviews | Active since Jul 2020

31 Dec 2023, 08:25

Poor service

Tracker service is very poor and pathetic,I had a car which I traded in and I informed them to cancel the contract ,I was told to pay cancelation fee which I did,I requested for cancelation even to-date they are still debiting my account,I'm paying for the car which is no longer owned by me. I continued with them with the second car still used tracker however my car is ****** not recovered I was told if the car is ****** the contract gets canceled automatically to my demise I'm still debited. I'm paying for 2 vehicles and I no longer have a car it's been months. This tracker company is pathetic I wouldn't not recommend anyone to use it ,I really loved the company thought they were not matched ,I thought it's the best we had in the country,I lost hope in them ,their agents needs training I don't think they know what they are doing. Overall the company is not professional.....

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Replies (2)
Tracker Connect
Tracker Connect's reply02 Jan 2024, 07:30
Official
Good day 

We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.

It is our intent to help you reach a prompt resolution of this matter.

We will revert to you shortly.

Tracker Connect
Tracker Connect
Tracker Connect's reply02 Jan 2024, 10:16
Official
Good day,

We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been resolved.   

We would like to take this opportunity to thank you for doing business with our Company.

If there is absolutely anything else we can help you with, please feel free to contact us at any time.

Tracker Connect