AA
Aisha A
1 reviews | Active since Nov 2016
21 Nov 2023, 09:36
POOR SERVICE
I have my Tracker for almost a year and I had one issue where I got a notification that my device is not working properly. I was informed on how to reset the device. this was a few months after the device was installed.
After this malfunction of the device I regularly test my panic button, whilst driving. To my surprise no one from Tracker has ever contacted me when I press the panic button. I fear for the day that I will find myself in an unfortunate predicament and Tracker wont assist me.
I know if I reach out to them to have my contract cancelled, I will be told about being liable for the duration of my contract. Yet, they are in breach for not delivering a good service.
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Replies (2)0
Replies (2)
Tracker Connect's replyOfficial
21 Nov 2023, 12:40Good day
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Tracker Connect
Tracker Connect's reply21 Nov 2023, 12:40
Official
Good day
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Tracker Connect
Tracker Connect's replyOfficial
21 Nov 2023, 14:08Good day Aisha,
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been resolved.
We would like to take this opportunity to thank you for doing business with our Company.
If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been resolved.
We would like to take this opportunity to thank you for doing business with our Company.
If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
Tracker Connect's reply21 Nov 2023, 14:08
Official
Good day Aisha,
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been resolved.
We would like to take this opportunity to thank you for doing business with our Company.
If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been resolved.
We would like to take this opportunity to thank you for doing business with our Company.
If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect