Poor Service

Last week Thursday I called Matrix with issues on my vehicle, I was promised that someone would call me following day (Friday). Indeed I was called but unfortunately I was busy with another call. Then I called them to request them to call again and that's were the problem started because they told me someone would call me following day, which is Saturday. I argued that if this was a potential sale they would call me continuously until they get me, but because it's a query/issue there is no sense or urgency. This means that this company only cares about their potential clients and not the existing ones. To add salt to the wound, I was never called Saturday as I was promised. Then I thought maybe they would prioritise me on Monday and it's now Tuesday nothing is happening, clearly they are not interesting on addressing my issue. THIS IS POOR AND PATHETIC SERVICE!!!