Poor service

Repeated Tracking Unit Failure, Delayed Notification, and Service Breach

Dear Sir/Madam, I am submitting a formal complaint regarding the ongoing failure of my vehicle tracking service.

My current tracking unit has been non-functional since 16 April, yet I only received notification on 30 April—a delay of 14 days. This is a serious and unacceptable failure in service, particularly for a security product where timely alerts are critical.

This issue is further aggravated by the fact that this is now the second occurrence of a faulty tracking unit on my account. The previous unit also failed, and I am now experiencing the same issue again. This clearly indicates a pattern of poor service delivery and raises serious concerns about the reliability of your product.

I have also been informed that a technician can only attend on Tuesday, and that your company will not accept any responsibility should my vehicle be ****** in the interim. This position is unacceptable. You have failed to provide the service I am paying for, while simultaneously exposing me to significant financial risk, especially since a functional tracking device is a requirement of my insurance.

Your failure to: Provide a reliable tracking unit Notify me within a reasonable timeframe Resolve the issue urgently constitutes a material breach of service.

I will not continue paying for a service that has not been rendered since 16 April. I therefore demand the following: A full written explanation for the 14-day delay in notification

Immediate escalation and prioritisation of the repair (not the proposed delayed date) Written confirmation of how my risk will be mitigated until the unit is operational

A full refund or account credit for the period of non-service Clarification on steps being taken to prevent repeated failures

I will proceed with escalating this matter to the National Consumer Commission (NCC) without further notice.

Treat this matter with the urgency it requires.