SM
Sophy M
1 reviews | Active since Sept 2015
27 Jun 2018, 11:43
Poor Service
My Tracker contract expired in May and I renewed it. They were supposed to install the new unit on 27 June 2018 (Today) and when I called in they couldn't see my appointment.
A very unprofessional lady by the name of Neliswa did not even try and ask me for a reference number to ensure that the appointment was indeed booked for today.
Their service is really disgusting and to think that we are paying for this.
They were hired by Tracker by its employees does not seems to know their story like Geshwin.
Helpful (0)
Replies (2)0
Replies (2)
Tracker Connect's replyOfficial
27 Jun 2018, 11:44We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Tracker Connect
Best regards,
Tracker Connect's reply27 Jun 2018, 11:44
Official
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Tracker Connect
Best regards,
Tracker Connect's replyOfficial
29 Jun 2018, 14:04Good day Ms Kabini,
Thank you for affording us the opportunity to shed some light on the matter.
Please accept our apologies for the dire service you experience.
We confirmed that your unit has been installed and is in full working order.
Regards
Tracker Connect Pty Ltd
Customer Care
Best regards,
Tracker Connect's reply29 Jun 2018, 14:04
Official
Good day Ms Kabini,
Thank you for affording us the opportunity to shed some light on the matter.
Please accept our apologies for the dire service you experience.
We confirmed that your unit has been installed and is in full working order.
Regards
Tracker Connect Pty Ltd
Customer Care
Best regards,