PK
Peter K

1 reviews | Active since Nov 2022

20 Aug 2024, 07:22

Poor Service

Attempted to cancel contract 3 times ( it is now month to month ) each time I receive an email stating that they cannot reach me telephonically, twice I spoke to an agent telephonically putting their claim that I could not be reached telephonically to shame, there was also no record of missed calls on my telephone, I would not recommend Tracker Connect to anyone. Their systems do not record all trips .

0
Replies (3)
Tracker Connect
Tracker Connect's reply20 Aug 2024, 07:53
Official
Good day,
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.

It is our intent to help you reach a prompt resolution of this matter.

We will revert to you shortly.

Tracker Connect
Tracker Connect
Tracker Connect's reply20 Aug 2024, 10:35
Official
Good day Peter,

We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been resolved.   

We would like to take this opportunity to thank you for doing business with our Company.

If there is absolutely anything else we can help you with, please feel free to contact us at any time.

Tracker Connect

PK
Peter K's update20 Aug 2024, 12:20
Reviewer Update
Thank you for resolving my query, just unfortunate that I had to revert to Hullo Peter to get my query resolved.