Poor Service

When my vehicle was ****** in Oct 2014 it could not be traced because the vehicle's details was not on their database. They kept on sending progress SMS's based on my previous vehicle which I sold four years ago. After the vehicle was recovered by the community police forum it was established that the battery of the backup unit was flat therefore the unit did not work. After cancellation of the service Tracker kept on deducting money from my account. I lodged a query with Tracker Middelburg. According to them they lodged a TIBCO Query to the financial dept. It has not been resolved. They are still deducting the monthly subscription.