Poor Service

I was called two weeks ago by a rude lady who told me my vehicle was no longer being picked up by their systems and that my tracker had recently expired and they I would need to book it in for a service. I advised her that I would phone and make an appointment which I did last week Thursday. The lady advised that on Monday they would come out to my work premises to fix the tracker in the vehicle. Monday came no one arrived no one phoned. My husband phone to find out what was going on and was advised someone would get back to him.... He is still waiting. I phoned this morning, fully making my attentions clear that if I didn't get assistance I would HelloPeter this incident. I was then put on hold for eight minutes and still no assistance. Appalling first your make a device that intentionally cannot last past its warranty and then you don't have the necessary support in place to fix the device. I will hold Tracker personally liable if my car goes missing until they do something! Matrix or skytrax is looking very appealing right now!