VS
Vuyiseka S
1 reviews | Active since Nov 2019
14 Jul 2023, 12:47
Poor service
Tracker connect used my account details for someone else and they have been deducting from my account since January for this person, I called them once I realised that they were debiting twice on my account and they said they will investigate and I should send statements reflecting these amounts and proof that this is my account, I did that after they kept quite for about three days,I called them and wrote to them on their facebook page,they rep**** and said they are still investigating.Last week Wednesday I received an email that my refund has been done and I will receive my money within 3-5 working days but till today I haven’t received my money.
Helpful (0)
Replies (3)0
Replies (3)
Tracker Connect's replyOfficial
14 Jul 2023, 13:22Good day
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly
Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly
Tracker Connect
Tracker Connect's reply14 Jul 2023, 13:22
Official
Good day
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly
Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly
Tracker Connect
Tracker Connect's replyOfficial
17 Jul 2023, 08:27Good day,
We confirm having made contact with you and explained the resolution process of your query. We further confirm that the query on your account has been resolved. We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Regards
Tracker connect
We confirm having made contact with you and explained the resolution process of your query. We further confirm that the query on your account has been resolved. We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Regards
Tracker connect
Tracker Connect's reply17 Jul 2023, 08:27
Official
Good day,
We confirm having made contact with you and explained the resolution process of your query. We further confirm that the query on your account has been resolved. We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Regards
Tracker connect
We confirm having made contact with you and explained the resolution process of your query. We further confirm that the query on your account has been resolved. We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Regards
Tracker connect
VS
Vuyiseka S's updateReviewer Update
17 Jul 2023, 09:26Who called me and when ?What was the discussion or what has been resolved?The call that I received on Friday was for that agent to check with finance and revert back to me but he never called me back so I don’t understand this message,stop playing games with me people and pay back my money.
VS
Vuyiseka S's update17 Jul 2023, 09:26
Reviewer Update
Who called me and when ?What was the discussion or what has been resolved?The call that I received on Friday was for that agent to check with finance and revert back to me but he never called me back so I don’t understand this message,stop playing games with me people and pay back my money.