Poor installation, poor service

When the device is installed we were given no explanation of how it works. Just expected to work it out ourselves.

After the device was installed the battery kept being drained. I had to recharge the battery myself twice. On the second charge I found a loose battery connection from the installation of the tracker. This was inhibiting the battery charge from the alternator. I requested a technician to come and check that there were no faults with the unit causing the battery to run flat. I am now expected to pay R595-00 for this inspection. This should be charged to the technician that initially installed the tracker for not doing his job properly.

I reported this issue to Tracker support on the 04/10/2023 *** and have still not received any feedback.

Tracker service is not up to the standard expected of such a large company.