Poor installation and customer service

Pathetic response from Customer service. I installed Tracker and realized the central locking was not working. I called them on the Monday 9.1.22 called them again on Tuesday the 10th, called again on the Wednesday 11th. I was promised a call on the Thursday the 12th, Nothing!! Called on Friday 13th Reception said she will relay the message to product support, this call was never received. I called again and was told some will call me, so I ma still waiting I am driving a vehicle with out central locking??