Poor customer services, lack of professionalism, a ripoff.. Countless debits with no services

This is the WORST SERVICE EVER .I installed the tracker in July - August 2018, the applications never worked.I've tried countless times to get a password that worked but nothing, Then come the following month or so,they emailed me saying my device could they cannot detact my car on their monitors, should they find it tempered with, I am to pay R500 but if it was broken they would replace it. Which I find absurd in my case because I was nowhere near when they installed the device I don't even know it's appearance ... I was transferred to the branch in Polokwane which Ive explained tirelessly that I prefer working with a much closer branch in marble hall but they didn't listen and made booking they could not honor because they mistook the location I gave with the one they know.,funny for a company that works with tracking cars right? ,They failed to communicate on my next scheduled appointment not even by email until I make the call all this time. I hate it when they kept saying we called once and if you don't respond then it's your lose,like what is the use of having alternative number if you can't use it?or a simple email??I then called to enquire and then transfered me to a useless branch in groblersdal, no professionalism whatsoever they setup appointment without any given time. So rude and disrespectful for someone who works with time. I had to reschedule they too came up with silly excuses EVEN now 11. 01.2019 no word on when they will be reinstalling . Clearly I am the only one to find this as an urgent matter since we are in a 36 months contract for the service they should be rendering but in my case clearly it's not an urgent matter to them HOWEVER THEY CONTINUE TO DEBIT IRREGARDLESS. I've been trying to get a hold of the nearest branch but they are useless with countless excuses.