Poor customer services

<p>I have been a customer for tracker for the past 6yrs and its disappointing how they dish our annual increase letter without even reviewing customers history. Their contracts are 36mnts which include a service fee and the fitted tracking device, however once the device is paid off and the contract is completed no one gives you a courtesy call to ask if you would like to continue on a month to month option or renew a contract. Instead they continue to put on an annual increase and when called they are not accommodating at all. Their options are to stay with them on a month to month basis or start a new contract. I have now paid for the device 2 x over and seeing as they cannot refund me they sould at least have the option of not increasing my annual premiums over the next 3 years. But they can do nothing of that sort. There is no option of making a customer happy. I have had to previously pay for a device that was not in proper working order and now no one can accommodate the financial side of matters either. Im extremely sorry that i have had to pay in all that money for pathetic services. I'd advise people to choose another tracking company as there is no customer service which you are ultimately paying for.</p>