Poor customer service assitance and technical support

No help to resolve issue with Tracking unit on vehicle, phoned in multiple times and the issue is still not resolved.

Phoned the call center at the start of June, to notify them that the unit is faulty. They said they would log a service ticket for it. They only came out to the vehicle in the middle of June. They put in a new tracking unit as the original was faulty.

After installing the new unit, there was still issues i.e not getting the right notifications, not getting the right odometer readings. It was showing that the vehicle was only covering 0.1 km a day. Which was way off.

Call the service center again to report the issue and yet again they said they would log a ticket to come and see the vehicle.

No one phoned us to setup a time for the service agent to come and check the vehicle, I then phoned again on Monday the 4th of July and they said they have escaleted the issue. Yet again no phone call or feedback to say they would be coming to see the vehicle.

I then called again on Wednedsay the 6th of July and got told the same thing they have escalated. The agent said she would send me email confirmation once she had assigned a technician and yet again I received nothing from them.