Hellopeter
Share Your Experience
AM
Ayesha M

1 reviews | Active since Apr 2020

21 Sept 2024, 00:47

Poor Customer service and Abuse

CLI***

After my previous review a week ago, I stated receiving call to repeat the same statement

My car was a trade in last year Oct I called tracker to cancel my contract and I was advised that it was.

Going through my statement I realised that they have been debiting my acc for a car that is no longer in my name.

The last email recieved 19/09/24 was that they couldn’t trace my calls. Good for you

Today the 21/09/2024 they have again debited my acc R 968, for what exactly.

I dnt owe this company I cancelled my contract with u last year and you kept debiting my acc for a car that I no longer in my position

Ombudsman for Customers please help,Track keeps debiting my acc for a car that is not in position from last year Oct 2023

Regards Ayesha Mugabi

0
Replies (2)
Tracker Connect
Tracker Connect's reply21 Sept 2024, 08:52
Official
 Good day We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.  It is our intent to help you reach a prompt resolution of this matter.  We will revert to you shortly.  Tracker Connect 
Tracker Connect
Tracker Connect's reply21 Sept 2024, 11:12
Official
Good day Ayesha Mugabi, We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been resolved.    We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time. Tracker Connect