Poor customer service

<p>I recently added 4 x new vehicles and upgraded 1 x vehicle on our Tracker account. Our bank account was debited with two amounts on 01.09.2016. Since 13.09.2016, I have sent 4 emails requesting a statement / breakdown to clarify the amounts deducted, but to no avail. I receive an automated response, stating that a credit controller will contact me within 2 days. Furthermore, I requested clarification regarding the fact that we are being charged the full monthly subscription for the upgraded Alert device, when the previous Retrieve device was already paid up (only a year old). I received a phone call to state that this is being investigated, but have not had feedback. I am fed up with the poor service from Tracker, as this is an ongoing issue.</p>