TN
Takalani N

1 reviews | Active since Nov 2013

25 Jul 2017, 13:32

Poor Customer Service

<p>I called Tracker on 17 July 2017 to cancel my tracker with them as their installed device is too old and affecting my battery life - even after buying a new battery from Mercedes, I still had to jump start the car all the time.</p> <p> </p> <p>A lady called Portia Madwayi sent me an email to pay R395 for Tracker to come and remove the device and I have been waiting for them since 17 July to just tell me when they will un-install the device even after making several calls to them. I paid the amount with Ref No. GJK968 into their FNB account.</p> <p> </p> <p> </p>

0
Replies (2)
Tracker Connect
Tracker Connect's reply25 Jul 2017, 13:39
Official

Hi Takalani,

We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.

It is our intent to help you reach a resolution of this matter.

We will revert to you shortly.

Kind regards,

Brian Khumalo

Customer Care Team

Best regards,

Tracker Connect
Tracker Connect's reply26 Jul 2017, 09:00
Official

Good day Takalani,

Please aceept our sincere apologies for the inconvenience this has caused.

We confirm to have contacted you and assisted accordingly.

Kind regards

Tracker Connect

Innocentia Maluleke

Best regards,