KM
Katlego M

1 reviews | Active since Sept 2015

02 Nov 2016, 08:13

Poor Communication, Poor Service

<p>I did an accident April 2016 and I was told to pay the cancellation fee of 1600 when I cancel the tracker contract. However, I didn't cancel knowing that I am going to buy a new car. Now I bought a new car and they moved the tracker from my old car to the new one.They said I am going to pay R700 for that. Today they debited me R1159.00, which they never warned me about. Right now I wish I could just leave tracker, your service is really poor. They didn't even sent the certificate, I had to ask it today. This is so bad.</p>

0
Replies (2)
Tracker Connect
Tracker Connect's reply02 Nov 2016, 08:35
Official

Good day Katlego,

We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.

It is our intent to help you reach a prompt resolution of this matter.

We will revert to you shortly.

Innocentia Maluleke
Tracker Connect

Best regards,

Tracker Connect
Tracker Connect's reply02 Nov 2016, 09:17
Official

Good day Katlego,

We confirm having made contact with you and have resolved the matter.

Should you require further assistance please contact Tracker on ***.

Kind Regards,

Zubair Ebrahim

Best regards,