Poor client support (Tracker DISCONNECT)

I’ve used tracker since 2020 and I’ve had decent service but my most recent attempt to install a new device in my new car has been a nightmare. Firstly they have by far the worst customer service (very long waiting time) which is a shame when directed towards existing customers looking to stay with them. Secondly cancellation is a c****, you can’t cancel on the main tracker customer care line, you have to call a separate number to reach the cancellation department and they are quick to answer but the client support is terrible and disconnected. Thirdly, change over of a product carries the same penalties as a straightforward cancellation without addition.