Poor client service!!! No feedback received!!!

Hi, I called tracker on 21 Feb 2018 and spoke to Pumla who promised to email me a letter (within 5 min ) confirming the cancellation and my concerns below and to date no letter was received via email.

I explained that I make an annual payment and that I would like to cancel my Skytrack with immediate effect as I sold the vehicle and it is no longer in my possession. I am willing to forfeit the months paid in advance.

She explained that it will be cancelled effective 01 March 2018 and will run until end March. My concern is that I am not in possession on the vehicle so if the new owner pushes the emergency button in error, it will cause unnecessary issues etc. (Can you confirm that she updated your systems accordingly)

Please, I am in need of an urgent letter confirming the cancellation of the device and that the car is no longer in my possession. The new owner will not be using Skytrack as they have their own service provider.

I sent the above email last week Tuesday: ( And once again, no feedback!) From: Sent: Tuesday, February 27, 2018 8:18 AM To: ********** ********** Subject: Complaint! Importance: High I await your urgent feedback.