Poor bad service Tracker Connect

I have requested cancelation of said policy *** due to my husband passed away 26 Jan 2020. Which was done. Then I recieved an email from Pamela Molgatle that I must sent proof of payment Otherwise I would not recieved last payment back. I emailed her on 20/2/2020.. That if she read the card notes she will see that we have always been having a payment in credit. A lady explained to us last year if there is not a xtra payment on file the computor puts a dt-order automatically through our acc. Which have resulted that a Standard Bank acc which were supposed to be closed were overdue with about a R1000 in unpaid fees. And now she wants me to go back to FNB and request a statement for a EFT of R150 to proof that we have paid. This after we had this policy for more than 10 years. And then I recieved again an email from Pamela on the 6 March with same wording. She even had said that they have phoned me and offer me other products which are also a lie. Tracker can keep the R150 but please dont ever call me again!