Poor and unprofessional management

Poor customer service am writing to formally express my dissatisfaction with your service regarding the unauthorized tracker installed on a vehicle that is not in my name and the ongoing debits to my account despite my repeated requests to cancel this service.

On 20 November, I contacted your team to cancel the tracker and was assured I would be contacted regarding this matter. However, to date, I have not received any resolution. I have called multiple times and have been sent from pillar to post without any clarity or action.

Additionally, I have explicitly requested that:

1. The tracker be removed from the vehicle.

2. My details be removed from your database.

3. The ongoing emails from your team stop.

Unfortunately, none of these requests have been honored, and you continue to debit my account without my consent. This is highly frustrating and unacceptable. I have no contract with your company, and the tracker installation was done without my approval.

This is my final request:

1. Immediately stop debiting my account.

2. Remove the tracker from the vehicle.

3. Erase my details from your database.

I expect this matter to be resolved without further delay. Your poor customer service is unacceptable, and if this issue is not addressed promptly, I will escalate it further through the appropriate consumer protection bodies.

Please confirm the resolution of this matter at your earliest convenience.