Poor, and unprofessional. Can't trust TRACKER with such New Automated Panic Button Recording, Not worthy?

Is TRACKER now not tracking? I had a situation last week's Friday when I suspicious car was following me for almost 10km (from Kid's school to home main street). I pressed the Panic button: no response from Tracker. Since my residence had an on-site security vehicle, the suspicious car drove away. Thinking the panic button is faulty, I've tested the button over the weekend and this morning, and I only got ..... AUTOMATED MESSAGE telling me to contact TRACKER should I feel not safe?

Really, so in an unfortunate situation, you are either ignoring the panic button call or, best case, asking your driver to call a number? First: This wasn't the service I joined TRACKER for since 2019? Second: When someone presses the panic, maybe she/he need human assistance, not an automated robotic message recording? Third: Are you aware of the fact that drivers must not use the phone while driving, and even in case of emergency, trying to phone a number while under the pressure of insecurity is a dual risk? Finally: should this is a new pathetic and cheap way TRACKER is recently adopting to reduce staff, why there is no formal communication with the customer informing them re. such new changes. I used to test the panic button every 2-3 months and it was always a comfy feeling to get a call back from the Tracker staff, when they check on you, confirm your driving location, and made you feel you are safe.

Really frustrating and a clear sign that I must look for a DECENT, HONEST, and A NME TO TRUST, should this id the way forward from Tracker, adopting a voice recording instead of actual assistance.

Prof. Irhuma