POOR AND UNACCEPTABLE CUSTOMER SERVICE

Good day I received the text message from Tracker informing that the tracker installed in my car was not responding when they did random testing. I phoned them to request the assistance of Technician to sort it out. The technician who came a week ago could not check because my workplace has open parking area. I requested them to come to do it at my house as when it was initially fitted it was at my house. I have been waiting for over 2 weeks for them to sort it out. This morning I phoned them again and was placed on hold for 17 minutes i eventually hung the phone because i was wasting my airtime for a company that does not care about customers. I NEED THE PROBLEM SORTED OUT AS MATTER OF URGENCY.