Poor admin and billing issue

<p>After about 15 years of being a loyal customer, I updated my bank details. Since then Tracker have not run a debit order. I tried to sort this out telephonically, but it was not done. I am still waiting for a manger to call me back.</p> <p>Last week I received a notice my service has been suspended as my account is in arrears. I sent an email explaining the issue and asking for a resolution. No response.</p> <p>Today I paid them the outstanding amount and cancelled my account as the call center people were not willing to resolve the issue.</p> <p>I don't understand how its possible to be in arrears with Tracker when there is a debit order in place. Or how Tracker can threaten to hand over client to lawyers when Tracker do not bother to take their money.</p> <p> </p> <p>How can a Tracker possibly find my car in an emergency if they cannot even manage a simple debit order?</p>