POOOOORRRRR SERVICE

<p>I had inherited Tracker via dial direct insurance. when i told my car insurance dial direct took tracker for me. therefore my premiums for tracker was incorporated into my car insurance (dial direct). I cancelled dial direct the beginning of the year. In January Tracker started debiting me and because i did not authorise any debit orders from Tracker, i reversed the amount. This continued until i called Tracker to ask why they are debiting me cause i don't have deals with them, this is when they explained to me (for this first time) the incorporation between them and dial direct, i immediately made payment to them and requested cancellation of the account. i got an email confirming the cancellation (this is in April). On the 16 August, i got an sms from a collection company " Norton" saying that Tracker has handed me over. I follow up again with Tracker cause the account is closed. I was told by the consultant that the billed me for May, how do they do that cause i closed the account in April, he did not know. So i do self reconciliation of the Tracker account and i picked up that the debt is from Jan when i reversed the debit order, i immediately make payment to them on the 16 August and emailed my proof to Vercia Smith and the Tracker connect mail. I did not receive any confirmation from their side by they have read my emails. I have received statements previously from Vercia without explanation of where the debt is coming from, she called me on my office line and has failed to explain why do i have the debt and the account is closed, she then hang up on me, till Norton came to the picture. Today i received an sms that Norton has debited me the same amount i paid to Tracker, i called them and spoke to Skhombuzo Mdluli who explained that they have received my payment and that my account is showing NIL. i requested that he reverses the amount back to me and he told me to do it myself. I have had a BAD experience with TRACKER and i hate dealing with people that i pay on a monthly basis to deliver a BAD POOR service back to me - i pay you to be bad to me!!!!!! i have been with dial direct for over 10 years, meaning that i have been paying Tracker for ****Y service for 10 years. In all this time, i have never received a courtesy call to even check if all my details are still the same, NOTHING. It's almost like, i did not have this Trcaker at all, but they are getting paid. The staff can't even read and relate their only systems, they can't tell why you owe what you owe, but they are to quick to debit you without speaking or notifying you. Norton has send me the first sms saying that Tracker handed me over, and i received the sms. The then send another sms for confirmation of payment to the incorrect cell number, like HOW!!!! you receive my payment, you send the wrong person my confirmation - Skhumbuzo. I want Tracker to immediately cancel and close and make sure that they remove my name from their data, and they can go offer their services immature drivers who don't know what GOOD customer service is all about. How are they tracking peoples cars if they can't even read they own systems,,,,, like really. I want my money back in my account TODAY.... My Tracker ref: ********** </p>