1 reviews | Active since Sept 2016
PLEASE DON'T PLAY WITH OUR LIVES
Dear Tracker,
Account Number: ***
I recently switched car insurers, and they require a copy of my Tracker certificate. For weeks, I have been attempting to reach Tracker to obtain this document, but without success. Despite having paid my premiums since 2018, Tracker was unable to locate my account in your system—neither through my ID number, car details, VIN, bank reference, or cellphone number.
Yesterday, I finally spoke with someone who went above and beyond to assist me. After checking everything thoroughly, she discovered that my account had been linked to an old work email address. SOMEONE HAD CAPTURED ALL MY INFORMATION INCORRECTLY. I was assured that the necessary amendments would be made, and I would receive the certificate. However, 24 hours have passed, and I have yet to receive it.
I am deeply concerned that if I had needed emergency assistance, I would not have been found in your system due to this error. Please can you prioritize sending me the certificate as soon as possible?
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Tracker Connect
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been resolved.
We would like to take this opportunity to thank you for doing business with our Company.
If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been resolved.
We would like to take this opportunity to thank you for doing business with our Company.
If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect