TS
Tebogo S

1 reviews | Active since Feb 2022

03 Oct 2023, 16:49

Please cancel the tracker Device on my car... and stop sending me invoices of huge outstanding amount.

I have 6 yrs using matrix car tracker , this year 2023 March, I lost my job . I did contact their call center to inform them that I will be unable to pay their device which is the tracker on my car , because of being unemployed.

The call centre lady promised to log a complaint to cancel the device. From March 2023 I am busy receiving invoices with huge amount that I am owing to them.

Each month I call their call center, but no help or assistance i have been receiving from their side to cancel the device and canceling all the invoices which ther are busy sending to me.

I am no longer working, that's the reason I contacted their call center to cancel the device. I won't be able to pay for it.

Please assist me on this matter...

0
Replies (2)
Tracker Connect
Tracker Connect's reply04 Oct 2023, 08:20
Official
Good day Tebogo,

We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.

It is our intent to help you reach a prompt resolution of this matter.

We will revert to you shortly.

Tracker Connect
Tracker Connect
Tracker Connect's reply04 Oct 2023, 08:49
Official
Good day Tebogo,

Tracker tried calling you to no avail.

We are Tracker Connect and we are not affiliated with Matrix, your details also did not pull any profile our system.

Kindly escalate your complaint to the relevant company.

Tracker Team