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darren H

1 reviews | Active since Sept 2015

06 Oct 2015, 12:00

PLEASE CANCEL MY ACCOUNT!!!

I am trying with tears in my eyes to cancel a contract with tracker I never asked for, I bought a new car and had a tracker fitted thinking that it was a device that would allow me to find it should it be ******. <br> I spoke to nobody from tracker, the first month I got a bill from them, I then queried as I thought the unit was paid for. They said someone would call me... nobody did<br> Eventually last month again I tried to cancel, spoke to Prudence who told me I would need to pay once more in September because they bill like that etc. I was not happy but said ok<br> this week I called to confirm they said that someone from RETENTIONS will call me, nobody did. <br> They don't even have a cancellations department they keep saying that they will get retentions to call me... Guys I don't want to be retained. <br> I am tempted to put a stop on the debit order but know how that works because they will then carry on billing quietly until you are handed over for not paying the account. <br> I am at the point where I want to name the car dealer I bought the car from to shame them and hopefully sour the agreement they have with the car dealer to save future car buyers from going through what I am.

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Replies (1)
Tracker Connect
Tracker Connect's reply06 Oct 2015, 12:08
Official
Hello HelloBluestreak,

Your complaint dated the 6th of October 2015 has been noted.

Please be advised that we are currently investigating the matter and will revert to you shortly.

Thanking you for your patience.

Ghitte Brandt
Tracker Customer Care