Paying premiums on a car I don't have!!! Another Tracker failure!

I was in a process of purchasing a new vehicle with the intention of collecting today until the deal fell through. Upon contacting Tracker on 20-Nov-2025, the consultant advised me on the R139/month premium as well as re-contracting me on my existing vehicle for a lower premium to the same R139 amount. At the time, she stated that the cancellation fee would be R750 plus pro-rata costs.

Upon calling this company today to cancel my new vehicle because I did not pick it up, the retentions department threw several spanners in what should be an easy process. 1. The cancellation fee is actually R2600 plus the pro-rata fee because this is a new contract and the R750 cancellation fee is on an existing renewed contract. 2. Investigation into what the initial sales consultant advised will take 7-14 working days to retrieve the call to listen to 3. Despite EVERY effort the retentions department could not have cared less.

Now, I am expected to pay for a tracking unit on a car I DO NOT HAVE until such time they conclude this investigation with the "possibility" of getting a refund.

This company is such a **** with ZERO empathy. Quick to make a sale, nowhere as quick to provide decent customer service - absolutely pathetic!

I now have to wait for the manager to call me, and that depends if she would even give a damn!