1 reviews | Active since Oct 2012
Paying for something that is not even working
<p>I installed tracker 2.5 years and they said every month they do a test and sms me... i had received a test first 3 months then nothing.... i am the customer and i shouldnt be following up to check if the system that i am paying for is working or not.</p> <p> </p> <p>2 weeks ago i called tracker to test my unit and they confirmed that i would get an sms or receive an email that day. The next day i called and they confirmed it takes 48hrs... its now 2 weeks and i still dont have proof that my unit is working.</p> <p> </p> <p>As far as im concerned if my vehicle had to get ****** then what am i paying for if i dont even know whethr my unit is working. And until i can i have proof of the last time my unit was working i see only fit to be reimbursed the time that its not.</p> <p> </p> <p>Would u pay for something every month thats not working?</p>
Hi Nolan
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Shaakier Hartley
Tracker Connect
Hi Nolan
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Shaakier Hartley
Tracker Connect
Good Day,
We hereby confirm that we have contacted to assist you regarding your complaint.
Kind Regards,
Tracker Customer Care.
Good Day,
We hereby confirm that we have contacted to assist you regarding your complaint.
Kind Regards,
Tracker Customer Care.
Good day tracker
Just to inform you that my query has still not been resolved as i am still waiting the proof of the test that was conducted that you have promised to send me. Once again my email is **********
I am very unhappy with the response that i have got from shaakier hartley as all he wants to do is fit me with a new tracker. I have requested from him of tests results or reports of any nature that has been conducted on my vehicle but apparently he says its impossible for me to get those reports.
If there was a report done in december with the tracker working but with a low signal why cant i get a report on it? There also is still no reason why i was not contacted regarding a low signal from December until now. As far as i am concerned the unit is not working and nobody wants to own up about it.
I would like to speak to someone from the head of tracker who will actually listen to my query and give me feedback and i would also like it in writing that there is no possible way to allow me to see reports of test done on my tracker because i personally find that very strange.
Good day tracker
Just to inform you that my query has still not been resolved as i am still waiting the proof of the test that was conducted that you have promised to send me. Once again my email is **********
I am very unhappy with the response that i have got from shaakier hartley as all he wants to do is fit me with a new tracker. I have requested from him of tests results or reports of any nature that has been conducted on my vehicle but apparently he says its impossible for me to get those reports.
If there was a report done in december with the tracker working but with a low signal why cant i get a report on it? There also is still no reason why i was not contacted regarding a low signal from December until now. As far as i am concerned the unit is not working and nobody wants to own up about it.
I would like to speak to someone from the head of tracker who will actually listen to my query and give me feedback and i would also like it in writing that there is no possible way to allow me to see reports of test done on my tracker because i personally find that very strange.
Hi Nolan
We can confirm that we made contact with you and assisted with your complaint.
Further feedback has also been communicated electronically.
Maroba Kekana
Tracker Connect
Hi Nolan
We can confirm that we made contact with you and assisted with your complaint.
Further feedback has also been communicated electronically.
Maroba Kekana
Tracker Connect