ST
Stacey T

1 reviews | Active since Jun 2018

18 Jun 2018, 14:18

PAYING FOR SOMETHING I NO LONGER HAVE; VERY VERY ANGRY

Tracker, one of the worst service deliveries around, My car was sold, i called tracker to inform them that the car has been sold and that i would i like to cancel my contract due to me not having the car anymore, i send a canceLlation letter as i was requested to do. I called again to find out if the letter was received, i was informed i needed to send it to another email address after sending the letter to about 10 different email addresses i called again and was told no letter was received. again i emailed, to this date almost 2 years later i get a call from debt collectors informing me that my tracker account has been handed over, so i called and was told we agreed to a 5 year contract and therefore cannot cancel, i mean now seriously which hole do i look like i crawled out of, would i be that stuipd to agree to a 5 year car tracking contract, WHY AM I PAYING FOR SOMETHING I NO LONGER HAVE. During the time we did have tracker NOT ONCE DID I GET A CALL FROM TRACKER asking if the device is working fine or calling to find out if all is ok NOT ONCE. I WANT THIS CONTRACT CANCELLED I NO LONGER HAVE MY CAR.

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Replies (4)
Tracker Connect
Tracker Connect's reply18 Jun 2018, 14:20
Official

Good day Stacey Tissong,

We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.

It is our intent to help you reach a prompt resolution of this matter.

We will revert to you shortly.

Tracker Customer Care

ST
Stacey T's update18 Jun 2018, 14:54
Reviewer Update
NO I HAVE JUST ABOUT ENOUGH OF TRACKER, YOU GUYS CALL AND TELL ME YOU NEVER RECEIVED MY CANCELLATION LETTER AND NOW I MUST PAY!!!! I DO NOT HAVE THE ****EN CAR FOR ALMOST 2 YEARS, WHAT IAM I PAYING FOR????????? WHY MUST I PAY FOR SOMETHING I DO NOT HAVE. IM GOING TO THE OMBUDSMAN
Tracker Connect
Tracker Connect's reply18 Jun 2018, 15:36
Official

Good day Stacey Tissong,

We confirm that we have made contact with you and as per our conversation we have sent you and email of how the investigation will happen. We will also wait for your feedback to assist with the resolving the matter.

We trust to hear from you soon.

Tracker Customer Care

Tracker Connect
Tracker Connect's reply21 Jun 2018, 10:13
Official

Good Day Mr. Tissong,

We confirm that we have sent you all documents requested from you and the query has now been closed on our end.

Kind Regards

Tracker Connect Customer Care