Paying for service you don't get

<p>My daughters vehicle is linked to Skytrax, a product indicating via e-mails where the vehicle is, when. This service costs more than just the normal tracking of a vehicle and this service may not be cancelled within the first two years of subscribing. For those who stays in Cape town will know that the weather in CT was horrific last week and my indication that my daughter has reached her destination in safety is the "ignition on/off" e-mails I receive or hope to receive. Last week she was already home in the evening after 4 when the e-mail came through that she reached her destination the morning at 7 o'clock. Needless to say that the e-mail for her coming home at 4o'clock went off past one in the middle of the night!!! After phonong their offices I was 1) promised they'll find out what's going on 2) laughed at and thereafter put on hold for 11 minutes and then 3) informed that they know about the problem... still till today Monday 1 August there is still a delay. Now only 30 minutes, but it still helps me nothing to know when and if she reached her destination safely.</p>