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RC
Ronel C

1 reviews | Active since Jan 2011

17 Jul 2018, 08:57

Paying for service that is not accessible (Tracker Guard)

Tracker contacted me and offered a product called Tracker Guard. This was taken for myself and 4 "sub-dependents". I struggled for weeks to get my login credentials from them and then eventually when I linked the 4 to my profile. An invite was to be sent to each one with their own login credentials. That unfortunately did not happen and also login calls, and being told they are investigating it and I will be contacted also does not happen. BUT quick to deduct the monthly fee as well as the pro-rata payment!

0
Replies (5)
Tracker Connect
Tracker Connect's reply17 Jul 2018, 09:22
Official

We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.

It is our intent to help you reach a prompt resolution of this matter.

We will revert to you shortly.

Tracker Connect

RC
Ronel C's update02 Aug 2018, 15:41
Reviewer Update
Still not resolved :( But yet money deducted again for no service ... very disappointing
Tracker Connect
Tracker Connect's reply02 Aug 2018, 16:08
Official

Good Day Mrs R Clarke,

Kindly be advised that this is still an ongoing investigation on our end, the matter is with our Tracker developers.

This can take between 2 to 3 weeks for a resolution.

We do apologize for any inconvinience that this matter may have caused. thank you for your patience.

Tracker Connect Team

RC
Ronel C's update22 Aug 2018, 13:15
Reviewer Update
Hi, I assume it is still being investigated... Joined 6 June, reported problem, money deducted, problem reported again, and again, and again, money deducted, still no resolution as it is still being investigated but moneys still deducted for a service that cannot be provided as it is being investigated.... money deducted is also not what was quoted.
Tracker Connect
Tracker Connect's reply05 Sept 2018, 14:56
Official

Good day Mrs Clark,

I confirm that we have been in contact with you via email and telephonically and assisted accordingly.

Should you require further assistance, please do not hesitate to contact us.

Regards

Tracker Connect Pty Ltd