PAYING FOR A TRACKER THAT DOESN'T WORK.

I AM UTTERLY DISAPPOINTED WITH YOUR SERVICE.

I HAVE BEEN A LOYAL CUSTOMER FOR 5 YEARS WITH NO INCIDENT WHATSOEVER AND THE RECENT SERVICE I HAVE RECEIVED FROM TRACKER IS APPALLING!! WE ARE PAYING YOU MONTHLY WITH NO LATE PAYMENT WHATSOEVER TO ENSURE THAT OUR VEHICLES ARE PROTECTED FROM PREYING CAR ******* BUT IT SEEMS LIKE THE ONLY PEOPLE PREYING ON OUR VULNERABILITY IS TRACKER AS THEY COLLECT THEIR MONTHLY FEE AND BE ON WITH THEIR BUSINESS.

MY CAR WAS IN AN ACCIDENT IN APRIL 2018 AND WENT TO REPAIR IN THE MIDDLE OF MAY 2018 AND WAS RETURNED TO ME END OF MAY 2018. ONLY ONCE THE CAR WAS RETURNED I GET AN SMS THAT MY SKYTRACK SYSTEM HASN'T UPDATED AM I PARKED OFF? I CALL IMMEDIATELY AND TELL YOUR SERVICE CONSULTANTS THAT MY CAR WAS IN FOR REPAIRS BUT IT WAS RETURNED TO ME AND I WAS TOLD WELL COULD YOU PLEASE DOWNLOAD THE APP AND THE CAR TRACKER UNIT WILL UPDATE AS SOON AS I SWITCH ON MY CAR TO TRAVEL HOME. TWO WEEKS LATER SAME SMS THAT SIGNAL IS NOT BEING PICKED UP AND I CALL IMMEDIATELY AND AGAIN I'M TOLD THE SIGNAL SHOULD REPAIR WHEN I SWITCH THE CAR ON AND THE UNIT UPDATES. SURPRISE SURPRISE ANOTHER SMS AFTER A FEW WEEKS AND I CALL THEM SAME ANSWER. NOW THIS SMS COMES IN AGAIN ON FRIDAY 7 SEPTEMBER AND I CALL AGAIN AND PROBE AND THE CONSULTANT WHO WAS NOT PATIENT AT ALL KEPT INTERRUPTING ME AS I EXPLAIN AND TOLD ME BLATANTLY THAT MY UNITY HAS NOT UPDATED SINCE THE END OF MAY AND A TECHNICIAN WILL HAVE TO COME OUT AND CHECK IT AND IT WILL COST ME R550 (which makes me so happy *SARCASM*). TO MY DISAPPOINTMENT AND SHOCK I COULDN'T BELIEVE THAT FOR 3 MONTHS I HAVE BEEN PAYING FOR A TRACKER UNIT THAT DOESN'T EVEN WORK, THE INCOMPETENCE, UTTER DISRESPECT AND JUST NO CARE WHATSOEVER ABOUT YOU CUSTOMERS. WHAT WOULD OF HAPPEN GOD FORBID SOMETHING HAPPENED TO MY CAR IN THOSE 3 MONTHS?! WHAT THEN?

SO YESTERDAY 10 SEPTEMBER 2018 TO MY RELIEF A TECHNICIAN CAME REPLACED MY NON FUNCTIONING UNIT AND WHAT A MESS THAT WAS!! THE TECHNICIAN NAMED EUGENE WAS ABLE TO RE-INSTALL THE UNIT BUT HE MESSED UP BIG TIME BY NOT PUTTING BACK MY BATTERY TERMINALS ON THE BATTERY PROPERLY. SO NOW MY CAR NO LONGER STARTS AS THERE IS NO BATTERY SUPPLY, JUST GREAT AND I HAVE TO FACE A CALL WITH THE TRACKER SERVICE CONSULTANTS WHO ARE LESS THAT HAPPY TO ASSIST AND SOUND SO IMPATIENT WITH ME BUT EVENTUALLY A CASE WAS LODGED AND LUCKILY A TECHNICIAN FROM MY WORK PLACE COULD FIX WHAT EUGENE FROM TRACKER MESSED UP BECAUSE THE CALL OUT TECHNICIAN COULD ONLY GET TO ME AFTER 45 MINUTES!! SO TODAY 11 SEPTEMBER 2018 I GET ANOTHER TECHNICIAN NAMED EPHRAIM TO CHECK IF MY CAR IS STILL GOOD WHICH WAS STILL WORKING. YES THE CAR IS GOOD AND ALL THANKS TO BUSI, A PATIENT AND CONCERNED CONSULTANT FROM TRACKER WHO YOU CAN HEAR IS GENUINE NOT LIKE ALL THESE OTHER CONSULTANTS WHO MAKE US FEEL LIKE WE INCONVENIENCE THEM WITH ALL OUR CALLS AND CONCERNS. THANK YOU TO EPHRAIM FOR THE DECENCY TO APOLOGIZE ON BEHALF OF TRACKER, WHEN THEY HAVE NO BACK BONE TO DO SO.

TO ADD MORE SALT TO THE WOUND WHEN MY EMERGENCY ASSIST BUTTON IS PRESSED THE CALL GOES TO MY MOTHER AND NOT ME THE DRIVER WHO IS KILOMETERS AWAY AND GUESS WHAT THEY ARE UNABLE TO EXPLAIN WHY THEY CANT CALL ME AND THAT WILL BE "INVESTIGATED" AND FEEDBACK WILL BE SUPP**** TO ME IN 24 - 72 HOURS OR SOONER. THE LEVEL OF FRUSTRATION AND IRRITABILITY I FEEL RIGHT NOW IS BEYOND MEASURE. YOUR SERVICE IS APPALLING AND DISGUSTING AS YOU ARE PLAYING GOD WITH MY LIFE! YOU HAVE DEMONSTRATED HOW UNRELIABLE AND INCONSIDERATE YOU ARE TO ME AS A CUSTOMER! THANK YOU VERY MUCH FOR MAKING ME PAY 3 MONTHS FOR ABSOLUTELY NOTHING, THANK YOU VERY MUCH.