Paying for a non-responsive device

o I requested a unit test for my car on Tuesday 10th November 2015 after hearing about it on the radio and found out that my device has not been sending successful responses back to tracker since 25th October 2013.<br> o I have never received results feedback for my device since I joined tracker(as I should have)<br> o I also found out that my contract had expired and been billed out of contract.<br> o I asked them to cancel my contract and re-do a new one but they imposed a 1 month billable period for me before I can cancel my contract and get a new tracking device.<br> <br> Problem is :<br> <br> o I have been paying for a malfunctioning device.<br> o They want me to pay one more month for a device that has not been working properly.<br> o With these delays, it is putting me at risk should anything happen to my vehicle.<br>