Pathetic tracking / service

Just took out a new contract with tracker. Worst mistake of my life. I have tracking units with matrix and Ctrack. Never had problems and always had personal contact. When tracker identifies a problem with the unit or vehicle the calls made are automated. All interactions are with a machine. They try to attempt to contact you via automated means and then send an SMS saying that they tried to contact you. Pathetic. They won’t even cancel my contract even though it’s less than a month old. Don’t use tracker.