Hellopeter
Share Your Experience
BC
Bruce C

1 reviews | Active since Aug 2015

28 Dec 2019, 23:10

Pathetic tracking company and benefits.

I have been with tracker for over 20 years. 2 Years back I decided to take out a new contract with them. Biggest mistake. The service is pathetic and the tracking units do not compare to other companies, I have another 2 tracking devices on different vehicles. I have contacted them to downgrade my contract and have made 10 calls to them over the past 2 months. To date this has not been sorted out. Pathetic.

0
Replies (4)
Tracker Connect
Tracker Connect's reply30 Dec 2019, 08:09
Official
Hi Bruce, 

We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. 

It is our intent to help you reach a prompt resolution of this matter. 

We will revert to you shortly. 

Tracker Connect 

BC
Bruce C's update31 Dec 2019, 11:07
Reviewer Update
Was called today by Charne from tracker, wanting to sell me another unit. After explaining my complaint she attempted to transfer me to Busi at acquisitions. Then Busi could not help, I held on the line for over 10 minutes whilst someone had to decide who would take back my call. Chris from acquisitions finally answered. I was told that my complaint was escalated to Camel Moodley. I was then transferred again to Carol Quick who promised to sort things out.
BC
Bruce C's update01 Apr 2021, 07:02
Reviewer Update
Tracker still hasn’t sorted out this issue
Tracker Connect
Tracker Connect's reply01 Apr 2021, 08:24
Official
Good Day Bruce,

We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. 
It is our intent to help you reach a prompt resolution of this matter.
We will revert to you shortly.
Tracker Connect