1 reviews | Active since Sept 2018
Pathetic Services of Tracker Connect
the tracker doesn't care about their clients no matter how long you have been with them one of the most degraded tracking company in South Africa. I have been tracker clients for the past 10 to 12 years and my tracker for my company vehicles decided to give up not showing the location or anything we logged a complaint they came to fix it after 25 working days and again I'm having the same problem it been over 5 working days but no response from them yet now in between my car gets ****** who will take responsibility for tracker not working, all you will say is sorry I will be losing money and car and I paid you for nothing, please don't ever use the company name tracker connect, they will just give you good service when you new then after few months if your tracker stop working it your problem you have to waste your money to call them and they won't even come to you the next day, so please don't waste your time and money on them, pathetic service, I'm closing all my tracker account.
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
We are in receipt of your query and would like to thank you for taking the time to bring this to our attention. It is our intent to help you reach a prompt resolution of this matter. We will revert to you shortly. Tracker Connect
since the 25th of November 2021 the lady called me to tell me, they will fix it in 3 working days it has been over 5 working days and only today they called to make an appointment is this how you help your client what if I get hijacked tomorrow are you going to take responsibility, if you cannot deliver what you promise what does that say about your company not one customer had given you 1 good review I have been using tracker since 2013 never had an issue but ever since 2018 your services are pathetic and I'm considering to cancel my tracker account there is no use of paying and I want a refund of the car because you never provide me with the services so what the am I paying for?
regarding your intention of helping each other yes you are right but what if you are not giving me the same help ack and clearly I did not get any help from you because if I did then I won't be typing this email after 5 days and why should we help you because you not providing me services for free I'm paying for it.
kind regard
Spark
since the 25th of November 2021 the lady called me to tell me, they will fix it in 3 working days it has been over 5 working days and only today they called to make an appointment is this how you help your client what if I get hijacked tomorrow are you going to take responsibility, if you cannot deliver what you promise what does that say about your company not one customer had given you 1 good review I have been using tracker since 2013 never had an issue but ever since 2018 your services are pathetic and I'm considering to cancel my tracker account there is no use of paying and I want a refund of the car because you never provide me with the services so what the am I paying for?
regarding your intention of helping each other yes you are right but what if you are not giving me the same help ack and clearly I did not get any help from you because if I did then I won't be typing this email after 5 days and why should we help you because you not providing me services for free I'm paying for it.
kind regard
Spark
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved. We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect
We confirm having contacted you and explained the resolution process of your query. We further confirm that the query on your account has been amicably resolved. We would like to take this opportunity to thank you for doing business with our Company. If there is absolutely anything else we can help you with, please feel free to contact us at any time.
Tracker Connect