PATHETIC SERVICE TRACKER

I called Tracker on *** on 12 September 2019 at approx 8.58 a.m &10h10a.m. The first call was with a female and I explained my concerns from a safety aspect as the doors where unlocking randomly due to a faulty or outdated unit which was draining the battery of my vehicle.I needed to confirm when the unit was installed and if it was their unit. She requested the vin. no.--which I provided,she then requested I take my vehicle to a fitment centre, inspite of me telling her it was unsafe as the faulty unit was compromising my safety due to it draining the battery and causing the doors to unlock.My lengthy conversation DISCUSSING MY CONCERN FOR MY SAFETY AND THAT OF MY VEHICLE finally MAY prompted her to tell me that I must arrange with the fitment centre to have a technician come out,,,It is SHOCKING that we are compelled to fit these units for our safety, but the same service provider,has consultants that do not value the safety of clients. I requested that the copy of the call be sent immediately to me,I was told that it takes 7 to14 days and it is an internal process and only a consultant can request this.Also I called in , I am the customer, but whilst I was talking she kept on intervening until I had to express my dissatisfaction with her etiquette .I requested to speak to a senior member, but was requested to send an email and the email address provided goes right back to them--how can any resolution take place if complaints go back to the same parties that are complained about.I called back at 10h10 a.m and requested to speak to a manager--only to be interrogated again--The consultant kept me holding on and at intervals came back requesting I should hold on....as I initially requested to speak to a Manager-customer complaints. He was reluctant to provide me with names of the managers--thereafter said Estee is the manager but was off for the day. I asked for who replaces her--he put me on hold again..He after a long interval comes back & mentions Monica--I agreed to hold, then he insisted that I should send an email--(I request that both the recordings be heard and forwarded to me urgently)He then tells me he told me that they are experiencing high call volumes earlier which he never did and I told him so--he now tells me that Monica may be in a meeting or busy with other things--I said I will wait as I am already in the queue--He then comes back to tell me Monica will be available at 12h30p.m and if I will hold on--this now is approx. 10h30a.m--I asked him if this was a fair question--he evades the question--suddenly a female interjects the conversation, apologises for her consultant ...This person was the same female I dealt with originally and received terribly pathetic service from.If you listen to the conversation it will prove my point how they have provoked me to use this platform.I requested via email that she explain that I should take my vehicle to a fitment centre, despite my safety being compromised..instead I receive the terms and conditions of tracker customer contract--yet I made it clear I do not need this as we have other vehicles with tracker.I emphasised that customer retention is important and I will cancel all the agreements, she was not moved by this.Tracker---word of mouth is a better marketing tool than the millions spent on advertising...therefore it is important to respect customers and their concerns as it lines the coffers of your organisation and without customers..the company will cease to exist...IS THIS HOW THE BRAND IS PORTRAYED BY YOUR CONSULTANTS...I think that the executives need to anonymously call in and experience the type of service the public receives.