Pathetic service from Tracker! Stay far away!!!

My tracker key-tag became faulty a few months ago. Now the tracker keeps giving driver alerts. Tracker themselves then sent me a new key-tag as they admitted the one they gave me is faulty. However, the "new" one is doing the same thing. I keep getting driver alerts and Tracker does not even call to check if we are fine or if we have been hi-jacked or our vehicle ******. I have logged countless queries about this on the app, and sent countless emails, but they are too stubborn or thick to fix the problem! I am paying a damn big amount for this service which is absolutely pathetic. I do not understand how insurance companies can force this poor excuse of a company on drivers - this should be *******!! Tracker is trying to make their problem mine instead of fixing the issue and replacing the faulty tracker devices they installed in my vehicle. Stay away from Tracker!