1 reviews | Active since Oct 2016
PATHETIC SERVICE FROM TRACKER CONNECT
My vehicle was hijacked on 27 July 2021. The tracking unit was removed, however i managed to locate my vehicle without assistance from Tracker. They were just of no assistance at all. All they said was that the device was removed and they are searching for the vehicle. Once i located the vehicle, i had a tow truck take it to the SAPS Pound on instruction from SAPS. My problem is that the unit seemed to have been replaced, however stopped working but i have been charged the entire time whilst I am not receiving the service. Currently my tracker unit is still not updating and reflects that it updated 69 days ago. I am still being charged. I need to be credited accordingly and a full explanation provided. Furthermore, if my vehicle is ****** or hijacked today...what happens..Who will be held responsible. Do you still want the business and how are you going to assist in installing a working unit. Please get back to me as soon as possible. The service received is pathetic.
Thank you for your communication and for bringing the matter to our attention. We most certainly appreciate a customer who lets us know when things are not right.
We would like to apologize profusely for any poor service you might have experienced when dealing with certain staff members within the company and would like to assure you that this is not our standard way of doing business.
I will be facilitating your complaint, please allow us time to investigate the matter and we will revert back to you asap.
I hope that the matter can be resolved to your satisfaction and that this experience has in no way dampened your view on Tracker and the services we provide.
Thank you for your understanding and patience.
Thank you for your communication and for bringing the matter to our attention. We most certainly appreciate a customer who lets us know when things are not right.
We would like to apologize profusely for any poor service you might have experienced when dealing with certain staff members within the company and would like to assure you that this is not our standard way of doing business.
I will be facilitating your complaint, please allow us time to investigate the matter and we will revert back to you asap.
I hope that the matter can be resolved to your satisfaction and that this experience has in no way dampened your view on Tracker and the services we provide.
Thank you for your understanding and patience.