SP
Shalini P

1 reviews | Active since Sept 2020

09 Feb 2024, 10:18

Pathetic Service

I've been a long standing customer of Tracker Connect, however after my last interaction with them, I will definitely not be renewing my contract with them. Their useless technician was fitting a device into my new vehicle - so new that it had not even left the dealership as yet. In his hurry to get done for the day the technician dismantled part of my dashboard and didnt reassemble it correctly. It made a terrible rattling noise that had to be repaired by the dealership. Further more in his carelessness he left a deep scratch on a panel - which Tracker now polished off and refuses to replace. What happens when the polish rubs off? Who is meant to fix that panel? All this on a car that only had 15km on the clock.

Damn useless fools - quick to take the money but cant render a proper service!

0
Replies (2)
Tracker Connect
Tracker Connect's reply09 Feb 2024, 10:38
Official
Good Day Shalini,
 We are in receipt of your query and would like to thank you for taking the time to bring this to our attention.  It is our intent to help you reach a prompt resolution of this matter.  We will revert to you shortly.  Tracker Connect 
Tracker Connect
Tracker Connect's reply20 Feb 2024, 11:30
Official
Good day Shalini,

We confirm having contacted you and explained the resolution process of your query. 

We would like to take this opportunity to thank you for doing business with our Company.

If there is absolutely anything else we can help you with, please feel free to contact us at any time.

Tracker Connect